Refund Policy

Refunds may be considered under the following circumstances:

• Service fails to meet documented specifications within 30 days of purchase
• Technical issues prevent proper functionality despite support efforts
• Duplicate charges or billing errors occur
• Service cancellation within the first 14 days of subscription start

Refund requests must be submitted within specific timeframes:

• Subscription Services: 14 days from billing date
• One-time Purchases: 30 days from purchase date
• Training Programs: 7 days after program start date
• Consulting Services: 48 hours after initial consultation

Requests submitted after these periods will be evaluated on a case-by-case basis but may not be eligible for full refunds.

The following items are not eligible for refunds:

• Completed consulting sessions and delivered reports
• Downloaded software or digital resources that have been accessed
• Third-party licensing fees and external service costs
• Training materials accessed or downloaded in full
• Custom development work that has been delivered and accepted

These exclusions help us maintain fair pricing for all customers while protecting intellectual property.

In some situations, partial refunds may be appropriate:

• Subscription cancellations mid-billing cycle (prorated amount)
• Services that were partially delivered before cancellation
• Technical issues that affected service quality for a portion of the billing period
• Downgrades to lower service tiers during active subscriptions

Refunds are processed back to the original payment method whenever possible:

• Credit Cards: 5-10 business days for credit to appear
• Bank Transfers: 7-14 business days for processing
• Digital Wallets: 3-7 business days depending on provider
• Expired Cards: Check or alternative arrangement may be needed

Processing times may vary based on your financial institution's policies and international banking requirements.

We understand that unique situations may arise:

• Medical emergencies that prevent service utilization
• Business closure or significant operational changes
• Force majeure events affecting service delivery
• Technical compatibility issues despite proper specifications

These situations will be evaluated individually, and we may offer refunds, credits, or service adjustments based on the specific circumstances involved.