Privacy Policy
Last Updated: March 15, 2025
TechFlowStream ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our network troubleshooting services and visit our website at techflowstream.app.
This policy complies with Taiwan's Personal Data Protection Act and international privacy standards. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect information that identifies you personally when you:
- Create an account or register for our services
- Contact us through our website or support channels
- Subscribe to our newsletters or webinar notifications
- Participate in surveys or feedback forms
- Use our network troubleshooting tools
| Data Type | Purpose | Retention Period |
|---|---|---|
| Name and Contact Details | Account management, communication, support | 3 years after last activity |
| Network Configuration Data | Troubleshooting assistance, service improvement | 1 year after service completion |
| Usage Analytics | Service optimization, user experience enhancement | 2 years from collection date |
| Communication Records | Support history, quality assurance | 5 years for legal compliance |
Technical Information
Our network troubleshooting services require collecting certain technical data to diagnose and resolve network issues effectively. This includes network topology information, performance metrics, error logs, and system configuration details that help us identify connectivity problems.
How We Use Your Information
We use your personal data for legitimate business purposes, including:
Primary Service Delivery: Your network configuration and performance data enables us to diagnose connectivity issues, recommend solutions, and provide ongoing troubleshooting support tailored to your specific infrastructure.
- Providing network troubleshooting and diagnostic services
- Communicating about service updates and technical recommendations
- Improving our tools and methodologies based on anonymized usage patterns
- Ensuring compliance with legal obligations under Taiwan law
- Protecting against fraud and maintaining service security
Data Sharing and Third Parties
We maintain strict controls over your personal data and only share information when necessary for service delivery or legal compliance.
Service Providers
We work with carefully selected third-party providers who assist with specific aspects of our network troubleshooting services. These partnerships include cloud infrastructure providers for secure data processing and specialized network analysis tools that enhance our diagnostic capabilities.
Legal Requirements
We may disclose your information when required by Taiwan law, court orders, or government requests. In such cases, we provide only the minimum information necessary and notify you when legally permitted to do so.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information:
Access Your Data
Request a copy of the personal data we hold about you, including information about how it's processed and shared.
Correct Information
Update or correct any inaccurate or incomplete personal data in our systems at any time.
Delete Data
Request deletion of your personal data when it's no longer needed for the original purpose or when you withdraw consent.
Limit Processing
Restrict how we process your data in certain circumstances, such as while disputing accuracy or legality.
Data Portability
Receive your data in a structured format or request direct transfer to another service provider where technically feasible.
Withdraw Consent
Opt out of data processing based on consent at any time, though this may affect our ability to provide certain services.
How to Exercise Your Rights: Contact our privacy team at contact@techflowstream.app with your request. We respond to all valid requests within 30 days and may require identity verification for security purposes.
Data Security and Protection
We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for administrative access
- Regular security audits and vulnerability assessments
- Secure backup systems with geographic redundancy
- Network segmentation to limit potential breach impact
Organizational Measures
Our team receives regular privacy and security training. We maintain strict access controls, ensuring only authorized personnel can access personal data on a need-to-know basis for legitimate business purposes.
International Data Transfers
Your data is primarily processed and stored within Taiwan. When we use international cloud services or work with overseas partners, we ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.
Any international transfers comply with Taiwan's Personal Data Protection Act requirements and include contractual protections that maintain the same level of data protection you receive under Taiwan law.
Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality and analyze usage patterns. Essential cookies enable core features like secure login sessions, while optional cookies help us understand how visitors interact with our troubleshooting resources.
You can control cookie preferences through your browser settings. Blocking certain cookies may affect website functionality, but won't prevent you from accessing our main services.
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy or as required by Taiwan law. Network diagnostic data is typically retained for one year to enable follow-up support, while account information remains active until you request deletion or close your account.
After retention periods expire, we securely delete or anonymize your data. Some information may be retained longer when required for legal compliance, dispute resolution, or legitimate business purposes.
Updates to This Policy
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. When significant changes occur, we'll notify you via email or prominent website notices at least 30 days before implementation.
Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage reviewing this policy regularly to stay informed about how we protect your privacy.
Contact Our Privacy Team
Email: contact@techflowstream.app
Phone: +886223888226
Address: No. 45, Siwei 2nd Road, Lingya District, Kaohsiung City, Taiwan 802
Response Time: We respond to privacy inquiries within 3 business days
This privacy policy is effective as of March 15, 2025, and applies to all personal data collected by TechFlowStream through our website and services.